Privacy Policy

Last updated: June 11, 2026

1. Information We Collect

Personal Information You Provide

When you create an account or use our services, we collect:

Name and email address
Company name and job title
Phone number (optional)
Billing information (processed securely via Stripe)

Network Flow Metadata (Core of Our Service)

When you connect your network devices to our platform, we collect NetFlow and IPFIX metadata. This includes:

Source and destination IP addresses
Source and destination ports
Protocol types
Flow volume and timestamps

Important: We do not inspect, store, or process the actual media content (audio, video, or data streams) passing through your network. We only analyze metadata for security purposes.

Cookies & Tracking Technologies

Our marketing website does not use cookies or tracking technologies.
Our web application uses essential session cookies solely for authentication and maintaining your logged-in session. These cookies are strictly necessary and cannot be disabled.

2. How We Use Your Information

We use your information to:

Provide and improve our network security platform
Detect threats and anomalies in your AV-over-IP environment
Communicate with you about your account
Process payments and manage subscriptions
Comply with legal obligations

3. Third-Party Service Providers and Subprocessors

We use trusted third-party service providers to help deliver and improve the Service. These providers only access the minimum information necessary to perform their functions and are bound by confidentiality and data protection agreements. Current categories include:

Cloud infrastructure and hosting providers
Payment processing (Stripe)
AI inference and analysis services (used for threat detection features where applicable)

4. Data Retention

Network flow metadata is retained for 30 days by default
User account information is retained for the life of the account + 30 days after deletion
You may request earlier deletion at any time

5. Data Security

We use industry-standard security measures, including encryption at rest and in transit, to protect your information.

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us at privacy@avoipguard.com. We will respond to verifiable requests in accordance with applicable data protection laws.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we update it, we will revise the "Last updated" date at the top of this page. If we make material changes that affect your rights or how we process your information, we will provide prominent notice on our website or by other appropriate means. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@avoipguard.com

This Privacy Policy was last updated on June 11, 2026.